Frequently Asked Questions

Everything you need to know about shopping with Japan2

Where are your fashion pieces sourced from?

All our items are curated directly from premium designers and boutiques across Japan, ensuring authentic Japanese craftsmanship and style.

How long does international shipping take?

We offer express worldwide shipping. Orders typically arrive within 5-10 business days, depending on your location and customs processing.

What is your return policy for apparel?

We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all Japan2 tags still attached.

How do I determine my size for Japanese brands?

Japanese sizing can run smaller than Western standards. We provide a detailed size chart and 'Fit Notes' on every product page to help you choose perfectly.

Are there any additional customs duties or taxes?

International orders may be subject to import duties and taxes once the package reaches your country. These charges are the responsibility of the customer.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.